Support & Contact
Have a question, found a bug, or need help with your data or backups? Reach out and we'll get back to you. We typically respond within 1–2 business days.
Email Support
The fastest way to reach us. Send us your question and any details, and we'll help you out.
benbelabs@gmail.comReport a Bug
Something not working right? Tell us what happened, your device model, and the app version.
Send a Bug ReportFeature Requests
Got an idea to make Paisa Tracker better? We'd love to hear it and shape the roadmap together.
Share an IdeaHelp & Frequently Asked Questions
How do I back up or restore my data?
Open the app, go to Settings → Backup & Restore. You can export a local encrypted backup or CSV to your device, or enable optional Cloud Backup to your own Google Drive. To restore, use the same screen and choose your backup file.
I got a new phone. How do I move my data?
Use Settings → Transfer to New Phone to send your data over your local Wi-Fi, or restore from a backup you exported earlier. If you enabled Google Drive Cloud Backup, sign in with the same Google account on the new device to restore.
Is my financial data private?
Yes. Paisa Tracker is offline-first. Your transactions stay on your device, and optional cloud backups are encrypted on your device before upload to your own Google Drive. See our Privacy Policy for full details.
I forgot my app lock / biometric isn't working
The app lock uses your device's native biometrics or passcode. If it isn't working, check your device security settings first. If you still can't get in, email us at benbelabs@gmail.com and we'll help.
How do I delete my data?
Because your data lives on your device, uninstalling the app removes local data. If you enabled Cloud Backup, delete the backup from your Google Drive to remove it there as well. Need help? Contact us any time.
Still need help?
Email us at benbelabs@gmail.com with a description of your issue, your device model, and the app version (found in Settings → About). We'll respond as soon as possible.